Return Policy
At Degen On Deck, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
Return Timeframe
- You may request a return within 30 days of receiving your order.
Item Condition
- Returned items must be unused, unwashed, and in like-new condition with original packaging.
- We cannot accept returns for items that show signs of wear, damage, or alteration.
Return Shipping
- We cover the cost of return shipping for eligible returns in most cases.
- We reserve the right to charge for return shipping and a $15 restocking fee if an order is placed in error, so please verify your order is correct before submitting.
Refunds & Exchanges
- Refunds will be issued to the original payment method once the return is processed.
- Original shipping costs are non-refundable.
- Exchanges are available for the same product at no additional cost on eligible returns.
Non-Returnable Items
- Custom items and digital products are final sale and cannot be returned.
Return Process
- Contact Us First – Before returning an item, email us at admin@degenondeck.com to initiate the return process.
- We will provide a return shipping label and instructions on how to send your item back.
- Once we receive and inspect the returned item, we will process your refund or exchange.
Damaged or Defective Items
- If your item arrives damaged or defective, you must contact us within 30 days of receiving your order.
- We will provide a return shipping label and replace the item or issue a refund.
International Returns
- We accept returns from international customers under the same conditions as domestic orders.
If you have any questions about our return policy, feel free to reach out to us at admin@degenondeck.com.